Returns & Exchanges
At The Genie Company, we want you to feel magical in every outfit, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our goal is to ensure your style transformation is seamless and stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the pre-paid shipping label provided to your email to ensure trackable and secure transit.
Package Your Items
Place the items in their original packaging, ensuring all boutique tags are intact, and securely seal the box with the new label attached.
Drop Off and Refund
Drop your package at any authorized carrier location; once our warehouse inspects the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing